Security & Dispute Resolution
Effective date: 17 May 2026
1. Introduction
This policy establishes how KOREX GROUP LTD (Company ID: 17089093) manages the security of your data and digital product delivery, and how customer disputes are handled. This document forms part of our Terms and Conditions and applies to all purchases made through the Website.
2. Security Measures
Payment Processing
All transactions are processed by Stripe, a PCI DSS-compliant payment processor. KOREX GROUP LTD never stores your card information.
Encrypted Communications
All data exchanged between your browser and our Website is protected by HTTPS/TLS encryption.
Access Controls
Internal access to customer data is restricted to authorised personnel only. We conduct periodic security audits.
Customer Responsibility
You are responsible for keeping your email account and devices secure. Use strong, unique passwords and enable two-factor authentication where possible.
Reporting Security Incidents
If you discover a security vulnerability or suspect a breach, please report it immediately to help@korex-group.com.
3. Finality of Digital Product Delivery
Purchases become final once digital products are delivered via email or made available for download. By completing a purchase you:
- •Acknowledge immediate delivery of digital content
- •Waive your right to cancel under UK Consumer Contracts Regulations 2013
- •Agree that you have 7 days to report non-delivery or delivery errors
Exceptions apply only in cases of duplicate charges or verified technical failures on our part.
4. Dispute Resolution Procedure
Contact Us Directly
Email help@korex-group.com with your order details and a clear description of the issue. We aim to respond within 14 business days.
UK Alternative Dispute Resolution
If we cannot resolve your complaint directly, you may escalate to an approved UK Alternative Dispute Resolution (ADR) scheme or contact the UK Citizens Advice consumer helpline.
Legal Proceedings
As a last resort, disputes may be pursued through the courts of England and Wales, which have exclusive jurisdiction under our Terms and Conditions.
5. Additional Provisions
This policy supplements our Terms and Conditions, Privacy Policy, and Refund Policy. In the event of any conflict, applicable UK legislation takes precedence. KOREX GROUP LTD reserves the right to update this policy at any time by posting the revised version on the Website.
Contact Us
KOREX GROUP LTD
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Company ID: 17089093
Email: help@korex-group.com
Phone: +44 7988 034 401