Refund Policy

1. Introduction

This Refund Policy applies to all digital products sold by KOREX GROUP LTD (Company ID: 17089093), including e-books, templates, online courses, and digital bundles. These products are delivered electronically immediately following successful payment.

2. Waiver of Right to Cancel

Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers ordinarily have a 14-day right to cancel. However, by completing a purchase on this Website, you expressly consent to immediate supply of digital content and acknowledge that:

• •Digital content is supplied immediately upon payment confirmation
• •You waive your statutory 14-day withdrawal right once access has been provided
• •The product is considered delivered upon download or email receipt

3. When Refunds May Be Approved

Refund requests will only be considered in the following circumstances, and must be submitted within 7 days of the purchase date:

• •A verified technical failure that makes the product completely unusable
• •A duplicate charge or billing error caused by our system
• •Non-delivery of the product due to an error on our part

4. Non-Refundable Situations

No refund will be issued if:

• •The digital product has been accessed, downloaded, or viewed
• •You provided an incorrect email address at checkout
• •You changed your mind after delivery
• •The product was customised or personalised
• •The request is submitted more than 7 days after purchase

5. Company-Initiated Cancellations

KOREX GROUP LTD reserves the right to cancel an order for technical or operational reasons, including product unavailability, payment issues, or suspected terms violations. In such cases, eligible customers will receive a full refund or a replacement product at our discretion.

6. Refund Process

Approved refunds are returned to the original payment method used at the time of purchase within 10 business days. KOREX GROUP LTD is not responsible for delays caused by third-party payment processors.

7. How to Request a Refund

To request a refund, contact us at help@korex-group.com or call +44 7988 034 401. Please include your order number, the email address used at checkout, and a description of the issue along with any supporting evidence.